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RETURNS & REFUNDS

We do hope that you will love our products as much as we do. However, when you receive your product if there are any damaged items or order discrepancies please report it to us immediately. Please notify us by email within 24 hours of receiving your package by filling in the form at the bottom of this page. You must advise us of your order date, order id number, name, address, telephone number, along with the product name and model/code number of the item affected including further details and the reason for return, so that we may investigate this for you. We will examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.

Returns must be made within 14 days of delivery to you and in original, undamaged and unopened packaging.  We will not refund postage and it is your responsibility to arrange and pay for the return of any Product. This does not affect your statutory rights. If you would like to return an item, we will usually refund you within 30 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period and is re-saleable condition. In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

In the case of damaged goods please retain all packaging and damaged Products for inspection for the carrier.  Subject to the carrier’s report and to these Terms and Conditions we will within a reasonable time refund the price you paid for the returned Product. Please state clearly your name address and order details in all communications to us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

We can only make a refund to the original credit card or debit card account used by you to make the online purchase. We will not accept the return of Products which have been purchased from any outlet other than this online Site. The provisions of this clause do not affect your statutory rights.

RETURNS PROCEDURE

Please follow the below procedure for returning your parcel to us

  •  Please notify us by email within 24 hours by filling in the form at the bottom of this page. You must advise us of your order date, order number, name, address, telephone number, along with the product name, barcode number(found on the base of the carton), of the item affected and the details of the problem.
  •  Re-pack the item in its original protective packaging and include a copy of the Invoice Note so that we can identify it is from you. Please ensure you return your unused goods as sold, in fully re-saleable condition with security seals unbroken and packed in its original packaging, within 14 days of delivery to you.
  •  Cover your address label with a new label clearly stating the Full returns address: The Laser Treatment Clinic, Returns dept, 1 Harley Street, London W1G 9QD (this is where your package must be posted to).
  •  All returns must be sent via Recorded Delivery at the Post Office, as we cannot be responsible for any items that are lost in transit. Please do not post the package through the post box without obtaining a certificate of posting.
  •  Keep your certificate of postage safe as you will need this as your proof of return.