We do hope that you will love our products as much as we do. However, when you receive your product if there are any damaged items or order discrepancies please report it to us immediately. Please notify us by email within 24 hours of receiving your package by filling in the form at the bottom of this page. You must advise us of your order date, order id number, name, address, telephone number, along with the product name and model/code number of the item affected including further details and the reason for return, so that we may investigate this for you. We will examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.
Returns must be made within 14 days of delivery to you and in original, undamaged and unopened packaging. We will not refund postage and it is your responsibility to arrange and pay for the return of any Product. This does not affect your statutory rights. If you would like to return an item, we will usually refund you within 30 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period and is re-saleable condition. In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
In the case of damaged goods please retain all packaging and damaged Products for inspection for the carrier. Subject to the carrier’s report and to these Terms and Conditions we will within a reasonable time refund the price you paid for the returned Product. Please state clearly your name address and order details in all communications to us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
We can only make a refund to the original credit card or debit card account used by you to make the online purchase. We will not accept the return of Products which have been purchased from any outlet other than this online Site. The provisions of this clause do not affect your statutory rights.
Please follow the below procedure for returning your parcel to us